Common Questions
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How often should I have my home cleaned?
A clean home encourages rest and relaxation and gives you peace of mind. It also reduces the risk of mold, poor air quality, injuries, disease and pests. We recommend -
- Busy homes (lots of in and out, kids, pets and lots of cooking) should be cleaned weekly.
- People who “zen out” in their homes should have weekly cleaning.
- No shoes, no pets homes with good air filtration can be well maintained with bi-weekly services.
- Lightly lived in homes can go 4, 6 or 8 weeks - but you may need to do some of your own cleaning in between visits.
- Lastly, heavily lived in homes on a budget, should schedule us every 2 - 3 months for a thorough, deep clean.
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How many cleaners do you send?
We typically send teams of 2 cleaners. For short jobs, we may send just 1 cleaner and for more full days, a team of 3 may be dispatched.
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Will I have the same team each time?
We are small enough that you will indeed see the same faces frequently. However, we are flexible with time off requests, so we do not promise the same team each time.
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What does a home cleaning include?
Please visit our Online Booking to read about each service. There is also a detailed list here.
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How much does house cleaning cost?
Your price is based on the size of your home, the living conditions, the frequency of cleaning, the input we receive from you. If you wish to lower your price, you may opt to have us skip specific areas of your home.
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Is professional cleaning worth the cost?
We think so, but it’s not about us. What are YOUR goals? A professional service is valuable because it frees up time for family, career and hobbies. Harvard Business School and University of British Columbia researchers have found that hiring a house cleaning service improves and saves marriages due to fewer arguments and more quality time together!
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Is house cleaning tax deductible?
Maybe. If you work from a home office, many of your home maintenance expenses are deductible. Your tax professional will be able to assist you in determining what deductions you may be able to take.
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Do I need to be home?
We love it when our clients are home. But you don’t have to be. We have clients who are home, many who are not and some we chase from room to room! We’ve been doing this since 2007. We hire great people. We’re licensed, bonded, insured. Everyone is background checked, drug tested and we do randoms. Please check our Terms and Safety.
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What time will you be here?
We clean between 8:00am and 4:30pm. Please check our Terms and Safety as we are happy to work within many clients’ time constraints.
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What is the difference between cleaning and sanitizing?
Cleaning removes soils from surfaces. Think dusting, vacuuming, and mopping. Sanitizing is the removal of bacteria and pathogens through the use of sanitization. For example, we damp dust (not dry dust) with a mild (pH neutral) lightly lemon scented sanitizing solution. We use it almost everywhere in your home - to clean door knobs, switch plates, countertops - even remote controls.
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What is your guarantee?
If you are dissatisfied with your cleaning for any reason, please notify us within 24 hours. We do not offer refunds. Instead, we will - within a 7-day period - return to reclean the offending area.